I could not find ServiceDeskPortalRequestCreatedEvent. But my guess is that it would be Issue Created Event since in the end every request in the service desk portal transforms to an issue in Jira. That is why you could create a listener with Issue Created Event and write a code like this:
def issueManager = ComponentAccessor.getIssueManager() def customFieldManager = ComponentAccessor.getCustomFieldManager() def cField = customFieldManager.getCustomFieldObject("customfield_id") def cFieldValue = issue.getCustomFieldValue(cField) issue.setSummary(cFieldValue);
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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