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I could not find ServiceDeskPortalRequestCreatedEvent. But my guess is that it would be Issue Created Event since in the end every request in the service desk portal transforms to an issue in Jira. That is why you could create a listener with Issue Created Event and write a code like this:
def issueManager = ComponentAccessor.getIssueManager() def customFieldManager = ComponentAccessor.getCustomFieldManager() def cField = customFieldManager.getCustomFieldObject("customfield_id") def cFieldValue = issue.getCustomFieldValue(cField) issue.setSummary(cFieldValue);
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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