I could not find ServiceDeskPortalRequestCreatedEvent. But my guess is that it would be Issue Created Event since in the end every request in the service desk portal transforms to an issue in Jira. That is why you could create a listener with Issue Created Event and write a code like this:
def issueManager = ComponentAccessor.getIssueManager() def customFieldManager = ComponentAccessor.getCustomFieldManager() def cField = customFieldManager.getCustomFieldObject("customfield_id") def cFieldValue = issue.getCustomFieldValue(cField) issue.setSummary(cFieldValue);
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...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
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