I could not find ServiceDeskPortalRequestCreatedEvent. But my guess is that it would be Issue Created Event since in the end every request in the service desk portal transforms to an issue in Jira. That is why you could create a listener with Issue Created Event and write a code like this:
def issueManager = ComponentAccessor.getIssueManager() def customFieldManager = ComponentAccessor.getCustomFieldManager() def cField = customFieldManager.getCustomFieldObject("customfield_id") def cFieldValue = issue.getCustomFieldValue(cField) issue.setSummary(cFieldValue);
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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