Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

ServiceDesk tickets on Agile Scrum Board

I have the following project setup:

- Service Desk Project A

- Service Desk Project B

- Software Project C

I want to create a scrum board to include :

- items from Project A and Project B with label = Team_Priority

- Sprint Items from Software Project C

I have created a scrum board, including all 3 projects and updated the filter query to include the items above.  The filter returns all items I expect HOWEVER when I go onto the scrum board the items from Project A and Project B are not displayed, only the software Project C items are listed.

The workflows for Project A and B are the same, but C is different, but all workflow statuses have been mapped to the scrum board columns.

Can anyone advise if this is possible and, if so, suggest hoe I might be able to resolve this issue?

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you