ServiceDesk - need to prevent users from "enabling" SD in their JIRA projects

Andrei [errno] Community Champion Mar 25, 2015

is there a way to prevent users from adding SD features to their regular JIRA projects? (they use "Enable Service Desk" in the project admin area).

Uncontrolled addition of these quickly pollutes "Help Desk" portal and turns into SD chaos.

Is there way to only allow system admins to add new SD projects?
thanks!

using SD 2.3.4 - I poked around in add-on modules, but it does not seem to be documented -> what to disable there

UPDATE:

seeing the answers below - it is probably worth mentioning: we are still using the legacy licensing scheme when SD licenses were bought for the entire JIRA population.

So - designating "agents" is most likely not enabled

2 answers

0 vote

Hi Andrei,

If the users doesn't have Agent access for Service Desk, they won't be able to enable SD even if they are the administrators of the project.

Thanks and regards,
Paula Silveira
Atlassian Support | Cloud 

Andrei [errno] Community Champion Mar 25, 2015

could you expand on it, please? I thought Agents can be configured in an already created SD project only. Is there a global "Agents" role? I check "Default members" in secure/project/ViewDefaultProjectRoleActors.jspa for "Service Desk Team" role and it lists "none". So how can they be agents before a new SD project is created? thanks

You can use gg + Agents to go to "AgentAllocation.jspa" page, you can see a list of all agents there. Simple way to do is "Revoke agent access" of that user.

Andrei [errno] Community Champion Apr 22, 2015

going to AgentAllocation.jspa... getting: "Something seems to have gone wrong This feature is not enabled"

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,240 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you