is there a way to prevent users from adding SD features to their regular JIRA projects? (they use "Enable Service Desk" in the project admin area).
Uncontrolled addition of these quickly pollutes "Help Desk" portal and turns into SD chaos.
Is there way to only allow system admins to add new SD projects?
using SD 2.3.4 - I poked around in add-on modules, but it does not seem to be documented -> what to disable there
seeing the answers below - it is probably worth mentioning: we are still using the legacy licensing scheme when SD licenses were bought for the entire JIRA population.
So - designating "agents" is most likely not enabled
could you expand on it, please? I thought Agents can be configured in an already created SD project only. Is there a global "Agents" role? I check "Default members" in secure/project/ViewDefaultProjectRoleActors.jspa for "Service Desk Team" role and it lists "none". So how can they be agents before a new SD project is created? thanks
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot