ServiceDesk @mention alert a user in automation

Hello, 

We have set up a few automations in Service Desk. What does "Alert a user" do ? I thought we would receive an email but actually not. I can see the internal message in a ticket which means that it is triggered correctly. 

Thanks,

Xuan 

2 answers

This widget could not be displayed.

I don't see any answer on this - I have the same problem. Email notifications are only sent if option "Run as project default" is selected, not "Run as the user who triggered the rule". 

This widget could not be displayed.

According to https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

  • Alert user to prompt a specific user or users via an @mention

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

11,019 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you