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ServiceDesk @mention alert a user in automation

Hello, 

We have set up a few automations in Service Desk. What does "Alert a user" do ? I thought we would receive an email but actually not. I can see the internal message in a ticket which means that it is triggered correctly. 

Thanks,

Xuan 

2 answers

I don't see any answer on this - I have the same problem. Email notifications are only sent if option "Run as project default" is selected, not "Run as the user who triggered the rule". 

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