ServiceDesk Installation not working anymore

I've tried to upgrade ServiceDesk to a new version. The installer runs the install of SD v. 3.8.1 and finishes it. After copying the modified files (like server.xml ) I restart the service and Tomcat.

Usually there was no problem with that way to install updates/upgrades but since last week ServiceDesk doesn't work anymore. (It says it is licenced but not installed - but I've just finished the installer - and "programs and features" shows it as installed in Windows.

The normal JIRA (without SD) works fine. How can I get the SD to work again properly?

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Hi Stefan,

If you go to and copy and paste the current Service Desk license does it work?  If you paste the license and you still get the same message please post a screenshot of any errors you recieved while trying to paste the license.



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