ServiceDesk Installation not working anymore

I've tried to upgrade ServiceDesk to a new version. The installer runs the install of SD v. 3.8.1 and finishes it. After copying the modified files (like server.xml ) I restart the service and Tomcat.

Usually there was no problem with that way to install updates/upgrades but since last week ServiceDesk doesn't work anymore. (It says it is licenced but not installed - but I've just finished the installer - and "programs and features" shows it as installed in Windows.

The normal JIRA (without SD) works fine. How can I get the SD to work again properly?

1 answer

0 votes

Hi Stefan,

If you go to my.atlassian.com and copy and paste the current Service Desk license does it work?  If you paste the license and you still get the same message please post a screenshot of any errors you recieved while trying to paste the license.

Cheers,

Branden

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