ServiceDesk Customers

Good afternoon,

Do my users have to signup when accessing the helpdesk portal? I have setup access through request security page and users role but none of those permissions work for what I'm trying to do. I would like for the users to be able to click the link to go to the helpdesk portal without having to sign up and be able to see the Portal homepage to submit tickets. Is this possible?

Thanks in advance, Manny

2 answers

1 accepted

Hey Manny!

Do your users already have JIRA accounts?  If they already exist, you can simply add them in the _Service Desk Customers_ role for the project.  Then they can log in with their existing account credentials.

If they don't exist, they'll either have to sign up, (either through the portal, or by email invitation), or you'll have to manually create them following this document.  I don't suggest that method though; administration/scaling would be a nightmare.

Thanks!

Ok no problem thank you for answering my question that's exactly what I needed to know.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

787 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you