Service desk trial giving me an error when I try and create my first service desk?

[Kerrie Kubo]

I've started my trial of JIRA Service Desk but when I try and create my first service desk I get the following error.

'There was a problem setting up your first service desk, sorry about that.'

When I try and just click Service Desk>Create a Service Desk I get the following error:

Error  There was a problem creating Automation rules for this new Service Desk

Any ideas? This is for JIRA Service Desk Cloud service.

[David Asaf]

Same problem... months later.

[Tom104Tom]

Just run into a similar error. The following exception was thrown:
"Directory does not allow adding of groups"

I was logged in as an LDAP user when clicking "My first Service Desk". As soon as I performed this action as an "Internal User" it worked.

[robk]

Same thing here. Seems to be this:

 /rest/servicedesk/1/servicedesk/gettingstarted [com.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.

[Albert Hauksson]

I'm having the same issue.

Has anyone figured out how to resolve this?

[SrinivasC]

File a Cloud (Jira) support ticket and they would fix it for you. I too had the same problem.

[Yani Libenson]

Same issue

[Gil Zumbrunnen]

Having the same issue, I found a workaround by creating a new project in JIRA and set it as a Service Desk project template.

[tomhaveman]

Same here after creating Servicedesk trial on our current subscription and accessing 'my first servicedesk'

There was a problem setting up your first service desk, sorry about that

[kristadelcolliano]

I am also having this issue and just started my trial about an hour ago.