Service desk sidebar option and settings disappeared.

All of a sudden, the sidebar options, the portal and configuration settings are no longer accessible. I renewed my licenses, re-entered the keys and it still hasn't changed. Can you help? Many people rely on our portal.

5 answers

0 votes
Susan Hauth Community Champion Oct 06, 2017

Go to Admin - Projects and find the project. See if they are still missing

The project exists. I can access the project. I can't enable the portal as some settings are now missing.

here is an example of what i see for my service desk project


Hmm, that's weird. That doesn't look like the options you see with a service desk project--is it at all possible someone changed the project type?

No, I verified and it is still a service desk project.

Are you able to see/verify what application groups you are in? That would be my next thought (outside of a weird bug), that you were removed from the service desk group somehow, so you can't see the service desk features anymore.

I’m still part of the group and that wouldn’t explain why the portal disappeared as well. Customers are getting a 404

Ah sorry I missed that. Is this still happening for you? Did you say if you were on Cloud or Server? 

Yes its still happening and its an on premise install.

0 votes

Did you find a solution? I have the same problem. Last time I uninstalled/reinstalled the service desk, but, now it happened again.

I have the same problem.  Anyone found a solution?

I am having the exact same problem, has anyone found out how to fix this?

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