In the video below (at 8:40), it show the queues in service desk queues in groups (assigned/unassigned). How can you do this?
http://blogs.atlassian.com/2015/02/solve-tickets-jira-and-jira-service-desk/
Hey Greg,
These are just different JQLs behind the queues.
F.e. Unassigned splits in a queue with all unassigned issues and issue type/ request type separated
Unassigned - assignee is empty
hardware - assignee is empty and "issue type" = hardware / assignee is empty and "request type" = hardware
etc.
These are just multiple JQL which look like such a grouping.
Hope this could help you - if you have specific questions for this feel free to ask
Greets
Simon
Edit :
Bildschirmfoto 2015-03-26 um 11.41.55.png
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I'm not sure on this one but I think it's just this one ↳ (U+2183) Unassigned (assignee is empty) ↳ Hardware (assignee is empty and "issue type" = hardware)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Olivier Albertini I got you a screenshot of the suggestion from my demo instance :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Juan Peraza this is the unicode for the arrow symbol - you can also just copy the arrow and paste it in the name of your queue. Same effect :)
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hopefully, this issue https://jira.atlassian.com/browse/JSD-285 will be implemented some day so we don't have to resort to "fooling" the agents into thinking the queues are grouped.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
This is great info, thank you! Is anyone else having trouble with the display of the unicode character, I can paste that in, but it renders as "?", and I'm not quite sure how to use the code provided, that just renders as text when I enter in that format.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Greg could depend on your browser .. try to test another browser or your jira doesn't use UTF-8 .. last could be a bigger problem.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I have updated the request: https://jira.atlassian.com/browse/JSD-285 with the workaround listed in this discussion. Feel free to vote and comment, add your use-case on the linked JIRA ServiceDesk issue relating to this functionality.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Matt Jones [Atlassian] thanks :) @SXPCPH this is a local installation :( What exactly isnt working? The arrow symbol itself ?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@SXPCPH It's literally just faking a grouping of queues. So there is no real function behind. You got your "mainqueue" f.e. Hardware requests (component = hardware) ↳ Keyboard requests (component = hardware and category = keyboard) ↳ Mouse requests (component = hardware and category = mouse) So you give the queue a name - every "underqueue" gets an arrow ↳ to fake the visual effect of groups. Behind every queue is just another JQL statement and no real grouping function .. hope this feature comes in a future release. Hope this can help you.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Simon Kegel Thanks for you help , i cant understand that , let me start in what i have and what i want to do , i have a list of clients name and i have created a feild with all of those names in the customer portal what i want to do is to create a head queue with as (clients) and Place those clients queues as sub queue i have tried to wirte whatever in the JQL statement but cant get it to work thanks in advnace
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@ Simon kegel i got it , its just a fake (how should i see it ) layout
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I get a question mark when I attempt this. As does the last person to comment on JSD-285. Does anyone have an idea why that would be so?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.