1 answer
Jack Brickey
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nikhalesh,
this could be for a number of reasons. What role do you play in the tickets being created and what notification preferences do you have set up? For example, if you want to be notified of any new ticket and you are a service desk agent then you should have something like the following defined in your notifications:
In the above, the component lead, assignee, agents would all get notified when issue is created.
Start w/ the notification scheme and let's see where that leaves us.
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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