Service desk email notofication

I have created a service desk project for my client. When the client creates a new request from help center I don't get an email notification.

1 answer

1 vote
Jack Brickey Community Champion May 04, 2017

Nikhalesh,

this could be for a number of reasons. What role do you play in the tickets being created and what notification preferences do you have set up? For example, if you want to be notified of any new ticket and you are a service desk agent then you should have something like the following defined in your notifications:

notification scheme.jpg

 

In the above, the component lead, assignee, agents would all get notified when issue is created.

Start w/ the notification scheme and let's see where that leaves us.

how i can reach to this screen

Jack Brickey Community Champion May 04, 2017

assuming you are admin...

Project - Project Settings - Notifications

Jack Brickey Community Champion May 04, 2017

You are welcome. please mark as answered for future searches.

 

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