Service desk email notofication

I have created a service desk project for my client. When the client creates a new request from help center I don't get an email notification.

1 answer

This widget could not be displayed.
Jack Brickey Community Champion May 04, 2017

Nikhalesh,

this could be for a number of reasons. What role do you play in the tickets being created and what notification preferences do you have set up? For example, if you want to be notified of any new ticket and you are a service desk agent then you should have something like the following defined in your notifications:

notification scheme.jpg

 

In the above, the component lead, assignee, agents would all get notified when issue is created.

Start w/ the notification scheme and let's see where that leaves us.

how i can reach to this screen

Jack Brickey Community Champion May 04, 2017

assuming you are admin...

Project - Project Settings - Notifications

Jack Brickey Community Champion May 04, 2017

You are welcome. please mark as answered for future searches.

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,378 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you