It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service desk email notification customization



I am new to JIRA service desk. 


WE want to show all comments in descending order in email notification on public comment addition.


Is there any way to do it?

2 answers

Hi @Nishith Desai

You can show all the public comments for SD request in email using our add-on Raley Email Notifications 

Here's a working example of template that demonstrates it.



Hi Nishith,

As far as I'm aware, there is not a way to show the full comment history in email notifications in Service Desk without additional plugins.

One plugin that can provide that functionality is Email This Issue.

Here's another question asking about this, where the top answer shows the template you can use to include all comments in emails:


Is there any plan to bring this as feature?

Hi Nishith,

I looked around and found several feature requests for this issue. Here's the one that seems to be the original - have a look and watch/vote on the issue:

Development on Jira Service Desk is still happening at a pretty fast clip. I don't work for Atlassian, but I can say that if that issue gets a lot of votes, there's a good chance of someone on the Service Desk team taking a look at it.


Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 08, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: A stylish new portal in 4.1 - April 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...

368 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you