Service desk email customization needs

Where is there documentation on Service Desk email customization?
I am looking for customizing the following: 
1) Default language used on "your request has been received"  and "your request has been resolved" emails: attach"

Screen Shot 2015-09-18 at 6.30.08 PM.png

 

2) Is there a way to edit the email subject line? My Help desk customers wont really want to know this email is from [JIRA]: 

 

Screen Shot 2015-09-18 at 6.30.18 PM.png

1 answer

See and up-vote JSD-218

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

400 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you