Service desk email customization needs

Where is there documentation on Service Desk email customization?
I am looking for customizing the following: 
1) Default language used on "your request has been received"  and "your request has been resolved" emails: attach"

Screen Shot 2015-09-18 at 6.30.08 PM.png

 

2) Is there a way to edit the email subject line? My Help desk customers wont really want to know this email is from [JIRA]: 

 

Screen Shot 2015-09-18 at 6.30.18 PM.png

1 answer

This widget could not be displayed.

See and up-vote JSD-218

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Monday in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

278 views 7 20
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you