Service desk email customization needs

Where is there documentation on Service Desk email customization?
I am looking for customizing the following: 
1) Default language used on "your request has been received"  and "your request has been resolved" emails: attach"

Screen Shot 2015-09-18 at 6.30.08 PM.png


2) Is there a way to edit the email subject line? My Help desk customers wont really want to know this email is from [JIRA]: 


Screen Shot 2015-09-18 at 6.30.18 PM.png

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See and up-vote JSD-218

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