We have a service desk for which we enable the creation of new issue on emails. It's working well if sending an email to the service desk but if we send an email to multiple person and we CC the service desk, it will create a new issue on each reply. Is it possible that the replies become comments on the first issue?
Thank you for your help
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot