Jira Service Desk Cloud version.
The big search bar on the center of the customer portal (the very first thing customers will type into) doesn't seem to search for any existing tickets? It only finds confluence articles and links to create new tickets (see attachments).
How can we show relevant existing requests when the customer searches?
I did quite a bit of searching and while that request sounded familiar as Jack mentioned, I couldn't find any that really matched it.
If you've got a couple minutes to open a new suggestion, it'd be great if you could submit that here! Suggestions are most impactful coming directly from you rather than Atlassian Staff because our product managers can see what companies are interested in the feature. For more information about how Atlassian prioritizes feature requests made on jira.atlassian.com, check out this Community post.
Daniel | Atlassian Support
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
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