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I am trying to setup automation for my issuetype = Service Request but it isn't working.
I am trying to move the status of all service request from Resolved to Closed automatically after 5 days.
I edited the default rule of 3 days to 5 days and it's not automatically moving the call to Closed.
What could be missing?
Automation was for moving the call from Resolved status to Closed status in a weeks time.
Created a custom rule:
When - SLA time remaining: Time to close after resolution is breached
If - Issue matches status = Resolved
Then - Transition issue to close.
Wasn't working cause the SLA wasn't set up.
Start - Resolution : Set
Pause on - nil
Stop - Entered status; Closed
Issuetype in ('Incident','Problem')
Goal - 40h
Calendar - Default
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