I am trying to setup automation for my issuetype = Service Request but it isn't working.
I am trying to move the status of all service request from Resolved to Closed automatically after 5 days.
I edited the default rule of 3 days to 5 days and it's not automatically moving the call to Closed.
What could be missing?
Automation was for moving the call from Resolved status to Closed status in a weeks time.
Created a custom rule:
When - SLA time remaining: Time to close after resolution is breached
If - Issue matches status = Resolved
Then - Transition issue to close.
Wasn't working cause the SLA wasn't set up.
Start - Resolution : Set
Pause on - nil
Stop - Entered status; Closed
Issuetype in ('Incident','Problem')
Goal - 40h
Calendar - Default
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events