Service desk Portal by team or by customer

We make custom software development for different companies, and I'd like my customers to access service desk portal to create support tickets, but I want for them to get a list of which software they want support for, each customer has their own list of different.

I tried creating a different portal but I have a single agent for support, so that person would constantly have to be changing portals.


a) Is there a way for an agent to see multiple portals?

b) Is there a way to give customers on a single portal their personal list of software to select (dont' want customer A to see customer's B softwares)


thanks in advance

1 answer

0 vote
Paulo Junior Atlassian Team Mar 12, 2015

Hi Jose,

A solution for your agent to watch 2 service desks at the same time would be creating 2 Dashboard gadgets showing a JQL filter result. one for each project.


Just create a filter similar to this:

Project = "Project A" and Status = "Waiting for support" 

Just make sure to edit the status according to your workflow.


Kind Regards,


Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot