We make custom software development for different companies, and I'd like my customers to access service desk portal to create support tickets, but I want for them to get a list of which software they want support for, each customer has their own list of different.
I tried creating a different portal but I have a single agent for support, so that person would constantly have to be changing portals.
a) Is there a way for an agent to see multiple portals?
b) Is there a way to give customers on a single portal their personal list of software to select (dont' want customer A to see customer's B softwares)
thanks in advance
A solution for your agent to watch 2 service desks at the same time would be creating 2 Dashboard gadgets showing a JQL filter result. one for each project.
Just create a filter similar to this:
Project = "Project A" and Status = "Waiting for support"
Just make sure to edit the status according to your workflow.
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