Service desk Portal by team or by customer

We make custom software development for different companies, and I'd like my customers to access service desk portal to create support tickets, but I want for them to get a list of which software they want support for, each customer has their own list of different.

I tried creating a different portal but I have a single agent for support, so that person would constantly have to be changing portals.


a) Is there a way for an agent to see multiple portals?

b) Is there a way to give customers on a single portal their personal list of software to select (dont' want customer A to see customer's B softwares)


thanks in advance

1 answer

0 vote
Paulo Junior Atlassian Team Mar 12, 2015

Hi Jose,

A solution for your agent to watch 2 service desks at the same time would be creating 2 Dashboard gadgets showing a JQL filter result. one for each project.


Just create a filter similar to this:

Project = "Project A" and Status = "Waiting for support" 

Just make sure to edit the status according to your workflow.


Kind Regards,


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

772 views 5 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you