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Service desk Email requests keep on disconnecting and connecting

kishore nimma October 15, 2019

Hi Everyone

My service Desk projects has configured with emails.

when mail comes it will create or add the comment. Now it working some times only.

Now it is not creating tickets and I have verified in service desk Email requests log . it is showing disconnected and enabled some thing like that. I have attached screen shot please check.

could some one please help me to resolve the issue.

Email request.PNG

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