Service Desk

[Luca Cenci]

how can i recive an email when customer create an issue?

I'm the amministrator and  I receive to email all the changes made to the issues from all users, but I want to recive an email when cunstomers send an issue.

Thanks for help

[Jack Brickey · Accepted solution]

Go to Settings for the project and Notifications. Check on the Create Issue settings. 

[Luca Cenci]

thanks

[Yuriy]

I have a good day,

after installing and activating the test license
does not work plugin  "service desk"

am make new project.

in the opened window I see only two categories of projects

I'm adding a new project and I do not see categories in the list  "service desk"

only:

sofrware

business

that is problem?

Install Jira on ubuntu server 17.10

[Nic Brough -Adaptavist-]

That sounds like you have not yet installed or licenced Service Desk, or there is a problem with it.

Go to "manage applications" and check to see if it is there.

[Yuriy]

Hello

exist attachment