It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk structure disappeared


Our Service Desk have turned into a common project and I can't figure out why.

There are no queues of issues and I can't add them again.

The incoming mail feature disappeared along with the settings for the email acount.

Also, our Service Desk public page disappeared. 

There are no SLAs neither internal comments or "share with customer" option.

Service desk transformed into a normal project even though the "project type" remains as "service desk".

Also, I tried to create a new service desk project unsuccessfully with the message "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again."

 Any ideas?? BR

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

649 views 7 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you