As the sys admin when I type in the reporter field it does a live search and I can select the customer who reported the issue. I also I am able to live search when creating an issue on behalf of somebody in the customer portal.
When an agent does the same thing they are not presented with search results as they type. Am I missing a permission or setting?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs