It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk only for SLA


Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents)



2 answers

We would also be interested in an "SLA-only" JSD.

The quick answer is no. The add on is priced at the agent level and you get everything.

Thanks for your answer, Just to make it a bit clearer: I have a team a 50 Devs/Designers who produce digital assets. I have another team of 100 local market contacts who submit asset request to the delivery team, review them and request amendments (all that done with transitions). I have to pay at least 30,000$ just for the SLA? Cheers, JG

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,116 views 7 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you