Service Desk only for SLA


Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents)



2 answers

We would also be interested in an "SLA-only" JSD.

The quick answer is no. The add on is priced at the agent level and you get everything.

Thanks for your answer, Just to make it a bit clearer: I have a team a 50 Devs/Designers who produce digital assets. I have another team of 100 local market contacts who submit asset request to the delivery team, review them and request amendments (all that done with transitions). I have to pay at least 30,000$ just for the SLA? Cheers, JG

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