Over the last 10-15 days, Service Desk (OnDemand instance) has been very slow to the point that fields with auto-complete time out and don't work and issues cannot be created. Why is this happening and what assurances do I have as a customer that acceptable performance will be delivered?
Jeremy, you may want to put in a request with Atlassian to have this evaluated in your OnDemand instance. Atlassian answers is mostly a community of people who geek out on Atlassian products and provide answers to help one another. To me, this sounds like a discussion you'd want to be having with Atlassian.
Oh! Well, in that case, here's my two cents: I've worked with OnDemand a decent amount, mainly for Data Migration-type stuff. In my experience it has been slightly slower than my self-hosted instances, but I likely attribute that to resources--even if I am using what they're likely suggesting. I can only speculate at their process is to spin things up. However, Atlassian has generally been very helpful with resolving these issues whenever I've raised a ticket. Granted it still isn't the faster option, but I do see the environments being much more responsive and they're very open to feedback/discussion on this sort of thing. Just talk with them, they generally do a good job of at least explaining what's happening and, if possible, dig in to help. Let me know how it goes!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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