Service Desk for small organizations

I was looking at customer service software and found JIRA. We're not a software company of course, but we are looking to track tasks that are submitted via email or web. We'd like a system like desk.comor Is JIRA Service Desk a real alternative?

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Even JIRA itself is a much better alternative. We have implemented JIRA for IT departments, Sales organizations and even HR groups. Atlassian came up with Service Desk which is much more powerful in many ways. But only with JIRA itself, you could:

- Generate tickets via email

- Update tickets when users respond to a notification email

- Send automated ticket updates to users

- Create custom workflows with unlimited ticket types, fields and so on.

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