we use a very huge email inbox (Support@xyz.com), that all our customers (konwn and unknown) use for communication with our Support Group.
This is a very uncomfortable situation, therefore I will use Service Desk ( we already use confluence)
Is it right, with actual Service Desk version it isn't possible to receive emails , create tickets and communicate with "unknown" customers ?
It is now possible to create tickets via Service Desk 2.0 release. For unknown customers case please make sure that your service desk is open for public rather than private. Users will be given an option to create their own user account to access their ticket in the customer portal (you will not be charged for JIRA license via our new agent based pricing model).
Hope that helps.
thanks. Thera are so many different answers about this feature!
We have a service desk for around 250.000 user. We will change our service desk software, integration with confluence and...
The self service desk feature is not necessary.
customer write a email to service desk, receive a ticket number and the the communication will handle per mail.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs