Service Desk for email communication

Hello

we use a very huge email inbox (Support@xyz.com), that all our customers (konwn and unknown) use for communication with our Support Group.

This is a very uncomfortable situation, therefore I will use Service Desk ( we already use confluence)

Is it right, with actual Service Desk version it isn't possible to receive emails , create tickets and communicate with "unknown" customers ?

thanks

GE

2 answers

Hi GE,

It is now possible to create tickets via Service Desk 2.0 release. For unknown customers case please make sure that your service desk is open for public rather than private. Users will be given an option to create their own user account to access their ticket in the customer portal (you will not be charged for JIRA license via our new agent based pricing model).

Hope that helps.

Bests,

Joe

Hi Joe,

thanks. Thera are so many different answers about this feature!

We have a service desk for around 250.000 user. We will change our service desk software, integration with confluence and...

The self service desk feature is not necessary.

customer write a email to service desk, receive a ticket number and the the communication will handle per mail.

BR

Ge

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you