We are looking into the options to start a service desk for our finance department with 2 workflows. The first workflow is to accept incoming invoices which need to be approved and paid. The second are questions about invoices, etc.
We want invoices to be sent to the e-mail adres firstname.lastname@example.org and questions can be sent to email@example.com. I have setup a customer channel to accept issues based on e-mail. Both e-mail adresses can be in seperate mailboxes, or e-mail can go to the same e-mailbox is we want. However I do not have an option to change the request type based on the e-mail address it was sent to. Is there any extension / app available to make a difference between the two request types? Or is there a way to use the default Jira mail handler in order to retrieve the question issues types?
I'm looking forward to your suggestios and work around for this.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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