Service Desk for Finance department Edited

Hi,

We are looking into the options to start a service desk for our finance department with 2 workflows. The first workflow is to accept incoming invoices which need to be approved and paid. The second are questions about invoices, etc. 

We want invoices to be sent to the e-mail adres invoices@companyname.com and questions can be sent to finance@companyname.com. I have setup a customer channel to accept issues based on e-mail. Both e-mail adresses can be in seperate mailboxes, or e-mail can go to the same e-mailbox is we want. However I do not have an option to change the request type based on the e-mail address it was sent to. Is there any extension / app available to make a difference between the two request types? Or is there a way to use the default Jira mail handler in order to retrieve the question issues types?

I'm looking forward to your suggestios and work around for this.

0 answers

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

270 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot