I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well.
But we cannot set it up in Service Desk, due the following error: When I try to add a Multiple Group Picker type field to the Service Desk fields ,I get the following error: This field type cannot be shown - you must provide a preset value. So I have to set pre-defined groups - which should be chosen by the user.
I cannot find any kind of help in INTERNET with this error - quite interesting. But I found that somebody (Ian) can use it: https://answers.atlassian.com/questions/325771
"Next, we created a custom "Multiple Group Picker" field. This field was then added to the Jira Service Desk Screen for the project,"
This kind of field can be found at custom fields/Advanced/Group Picker (multiple groups)
I have no clue what can be the root cause. Can you help me?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot