I'm new to JIRA and to Service Desk, and I'm creating my first set of sub-tasks. I managed to create the sub-tasks that I want available (by Associating them as Options to the correct Issue Type Scheme), but I can't figure out how to create Screens for them the way that I could create Screens for my Requests. Any help would be appreciated.
You can define/create a screens using "Screens" in Issues section in JIRA administration. For more details to create screens see https://confluence.atlassian.com/display/JIRA/Defining+a+Screen
And after creation of the screens you can associate the screens with the issue types see more details in https://confluence.atlassian.com/display/JIRA/Associating+Screen+and+Issue+Operation+Mappings+with+an+Issue+Type
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