JIRA Service Desk
Right now if you leave an internal comment you get a blank comment box but it your write a comment to the customer it put the full name of the customer and the full name of the agent.
Hi Jane Smith,
I just want a blank comment box on both, such as like a comment within JIRA.
Is this part of the configuration somewhere, or do I need a plugin to suppress this?
Janene, I checked the documentation. It appears that it is not there in server 3.1 but is in 3.3. I encourage you to use Atlassian documentation as a resource as it is quite good and can easily be searched just like AA but often is a better resource. I also recommend upgrading. Though I do not use server, my observations from AA discussions is that there are very significant improvements.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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