JIRA Service Desk
Right now if you leave an internal comment you get a blank comment box but it your write a comment to the customer it put the full name of the customer and the full name of the agent.
Hi Jane Smith,
I just want a blank comment box on both, such as like a comment within JIRA.
Is this part of the configuration somewhere, or do I need a plugin to suppress this?
Janene, I checked the documentation. It appears that it is not there in server 3.1 but is in 3.3. I encourage you to use Atlassian documentation as a resource as it is quite good and can easily be searched just like AA but often is a better resource. I also recommend upgrading. Though I do not use server, my observations from AA discussions is that there are very significant improvements.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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