I'm using JIRA Service Desk using response by mail. Here is an example:
Fine! But problem, when I respond to a notification, the following images, included in the notification email, aren't dropped with the notification to keep only the new response, but are included in ticket attachement: 1.png2.png3.png
Each time there is a new response these images are duplicated on service desk and appears as broken image in the notification email sent to my customer.
What can I do for that?
I have tried to insert the following line before my signature:
<span style="display:none">---- Original Message ----</span>
So everything under this line is trimmed, except the images (so images of my signature, and images included in the notification on which I respond).
I have found this note dealing about outlook and service desk: https://confluence.atlassian.com/display/JIRAKB/How+to+Strip+the+Old+Reply+Data+from+Incoming+Email+When+Using+Outlook
Is that What I should do? I'm not sure because it said that "Customisations to Velocity templates or other JIRA files are not included in the scope of Atlassian Support."
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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