I'm using JIRA Service Desk using response by mail. Here is an example:
Fine! But problem, when I respond to a notification, the following images, included in the notification email, aren't dropped with the notification to keep only the new response, but are included in ticket attachement: 1.png2.png3.png
Each time there is a new response these images are duplicated on service desk and appears as broken image in the notification email sent to my customer.
What can I do for that?
I have tried to insert the following line before my signature:
<span style="display:none">---- Original Message ----</span>
So everything under this line is trimmed, except the images (so images of my signature, and images included in the notification on which I respond).
I have found this note dealing about outlook and service desk: https://confluence.atlassian.com/display/JIRAKB/How+to+Strip+the+Old+Reply+Data+from+Incoming+Email+When+Using+Outlook
Is that What I should do? I'm not sure because it said that "Customisations to Velocity templates or other JIRA files are not included in the scope of Atlassian Support."
I haven't been able to figure it out myself since I don't have access to the email templates on our server. I would try to find other similar tickets and ask for help. It seems some people have figured this out.
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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