It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk and seraph SSO

Has anyone got JIRA Service Desk working with their SSO? The usual process is to have a custom authenticator and modify seraph-config.xml so that the JIRA login page takes you to the local SSO service. But customer portal URLs such as

https://jira.example.com/servicedesk/customer/FOO

redirect to this kind of URL:

https://jira.example/com/servicedesk/customer/portal/1/user/login?destination=portal%2F1

This suggests to me that Service Desk is hard-coding it's own login page and is not integrated with Seraph. That last URL contains HTML from a soy template.

Has anyone else been able to get the Service Desk login to redirect to an SSO site?

4 answers

Adaptavist FAQ for Umbrella says it works with Service Desk (http://www.adaptavist.com/w/products-plugins/enterprise-products/adaptavist-umbrella/) but I'm not sure if this is in general, or for this very specific case

I just found out that alternative authentication and custom SSO is not supported by Atlassian. Not sure why but I'm surprised.

I have requested this feature here JSD-630 Please vote for it.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

[ Survey ] What does the future of ITSM look like? Take our survey today!

Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...

232 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you