Has anyone got JIRA Service Desk working with their SSO? The usual process is to have a custom authenticator and modify seraph-config.xml so that the JIRA login page takes you to the local SSO service. But customer portal URLs such as
redirect to this kind of URL:
This suggests to me that Service Desk is hard-coding it's own login page and is not integrated with Seraph. That last URL contains HTML from a soy template.
Has anyone else been able to get the Service Desk login to redirect to an SSO site?
Adaptavist FAQ for Umbrella says it works with Service Desk (http://www.adaptavist.com/w/products-plugins/enterprise-products/adaptavist-umbrella/) but I'm not sure if this is in general, or for this very specific case
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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