Service Desk and seraph SSO

Has anyone got JIRA Service Desk working with their SSO? The usual process is to have a custom authenticator and modify seraph-config.xml so that the JIRA login page takes you to the local SSO service. But customer portal URLs such as

https://jira.example.com/servicedesk/customer/FOO

redirect to this kind of URL:

https://jira.example/com/servicedesk/customer/portal/1/user/login?destination=portal%2F1

This suggests to me that Service Desk is hard-coding it's own login page and is not integrated with Seraph. That last URL contains HTML from a soy template.

Has anyone else been able to get the Service Desk login to redirect to an SSO site?

4 answers

0 votes

Adaptavist FAQ for Umbrella says it works with Service Desk (http://www.adaptavist.com/w/products-plugins/enterprise-products/adaptavist-umbrella/) but I'm not sure if this is in general, or for this very specific case

0 votes

I just found out that alternative authentication and custom SSO is not supported by Atlassian. Not sure why but I'm surprised.

I have requested this feature here JSD-630 Please vote for it.

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