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Service Desk agents and staff are incorrectly classed as customers

HI guys - we are trying to use automation to transition cases back to customers if we make public replies, but the logs from Automation show the Service Desk Agent is a customer, and failing on that condition

How do we remove them from the customers group.

In the roles section, staff are correctly identified as Developers, Service Desk Agents or both - not as customers.

1 answer

1 vote
Jack Community Leader Jul 07, 2019

You need to ensure they are not customers in the project. Go to the project in question and select Customers. If you see the agent(s) listed there or under any Organizations then remove them.

Hi Jack - the user isn't listed in the customers section of JSD

However - other staff accounts are, but there doesn't appear to be any way to remove them

Jack Community Leader Jul 24, 2019

@Scott Harman , is this still an issue? If not please update here w/ the resolution if possible.

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