Service Desk - Time to Temporary Resolution

In the Jira Service desk SLA Goals report there is an SLA for "Time to Temporary Resolution".  Can you explain what triggers the date/time for temporary resolution and how it is calculated?

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Mizan Community Champion Oct 04, 2017

You are probably referring to a custom report , such report does not come by default

https://confluence.atlassian.com/servicedeskserver038/setting-up-service-desk-reports-935909389.html

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