We've just begun our transition to Jira Service Desk, and it looks like my Service Desk Team Members can't assign issues to themselves.
The Issue Permissions page says that permission is given to Service Desk Team and Administrators, but only the Administrators can self-assign.
What am I missing? Many thanks!
@Kathleen Ellis, does Danny have a Service Desk license? In the first screenshot, the only license next to his name is Software. You could double check his application access by opening his user profile under Site Administration.
I think it's possible to add someone to the Service Desk Team role without actually granting them a Service Desk license, which is confusing but might lead to the problem you're describing.
Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot