We've just begun our transition to Jira Service Desk, and it looks like my Service Desk Team Members can't assign issues to themselves.
The Issue Permissions page says that permission is given to Service Desk Team and Administrators, but only the Administrators can self-assign.
What am I missing? Many thanks!
@Kathleen Ellis, does Danny have a Service Desk license? In the first screenshot, the only license next to his name is Software. You could double check his application access by opening his user profile under Site Administration.
I think it's possible to add someone to the Service Desk Team role without actually granting them a Service Desk license, which is confusing but might lead to the problem you're describing.
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