We have been loading issues into JIRA Service Desk OnDemand for over a month now. I just started using the JIRA's Agile functionality for development project. Is there a way to move the service desk "tickets" into the Agile section so I can use that same functionality to plan and manage the work on the service tickets?
I would live to have Sprints for dev work that is initiated by service tickets.
I believe you could do that, since JIRA Agile board tickets is refflecting to the Filter that the board use. So, you could create a filter board based on the Service Desk tickets that you want and it will shown in the board. You could refer to this documentation for the filter:
Is this what you would like to achieve? You may give us a use case scenario for details.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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