Service Desk Sprints?

We have been loading issues into JIRA Service Desk OnDemand for over a month now. I just started using the JIRA's Agile functionality for development project. Is there a way to move the service desk "tickets" into the Agile section so I can use that same functionality to plan and manage the work on the service tickets?

I would live to have Sprints for dev work that is initiated by service tickets.

Thank you

2 answers

1 accepted

0 votes
Accepted answer


Thank you for the comment. After poking around more, I found the issue was that the Service Desk Workflow was different from the Agile Workflow. Once I set/simplified the Service Desk items workflow, the items showed up in Agile like I wanted.


0 votes

Hello Gleen,

I believe you could do that, since JIRA Agile board tickets is refflecting to the Filter that the board use. So, you could create a filter board based on the Service Desk tickets that you want and it will shown in the board. You could refer to this documentation for the filter:

Is this what you would like to achieve? You may give us a use case scenario for details.

Regards, Julian.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

1,198 views 10 13
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you