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We like the SLA features of service desk, but prefer to keep using the standard JIRA screens, filters etc to work on our issues. Basically, as the normal Jira issue/project management setup, rather than use the Service desk interface. Is this still possible in Service desk 2?
You would just have them file the issues via the Service Desk UI so that they are created as Service Desk issues. Otherwise you would need to apply the correct value to the Request Type field.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read more...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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