We like the SLA features of service desk, but prefer to keep using the standard JIRA screens, filters etc to work on our issues. Basically, as the normal Jira issue/project management setup, rather than use the Service desk interface. Is this still possible in Service desk 2?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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