Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk Server - auto decrease holiday date error

Whenever I edit any calendar information (time, holiday, etc.) all holiday dates are decreased by one day.

2 answers

1 vote
Daniel Eads Atlassian Team Jan 14, 2020

Hey there!

Thanks for noting this. I've been able to reproduce the issue and written it up as a bug: JSDSERVER-6700. While looking into this, I noticed it was very similar to another bug that affects entering the dates - JSDSERVER-6599. This second bug is mostly corrected in the most recent Service Desk releases (4.5.2+, 4.6.0+).

Both issues affect the new Calendars view for working hours introduced in Service Desk 4.4. For this issue specifically, I found two possible workarounds:

  1. Add all the Holidays at once, and do not make additional changes to the calendar after clicking Save to add the holidays. This is not ideal, because it means the calendar cannot be easily modified later without triggering the bug.

  2. Disable the new Calendar view with a Dark Feature flag. If you choose to implement this workaround, please make a note in your administrative documentation to check if the bug is resolved the next time you upgrade Jira, and remove the dark feature flag.
    1. Go to the darkfeature page: <Jira_URL>/secure/SiteDarkFeatures!default.jspa
    2. Add the following feature:
      sd.workinghours.new.page.disabled

Thanks again for describing this so we could get the bug documented well. If you have any more concerns about the Calendar / working time views, please let me know!

Cheers,
Daniel

0 votes

Hi,

Can you tell me what version of Service Desk this is happening on?  I experienced the same problem on 4.5.1.  At first I thought it was an input error on our behalf, but now I'm thinking this is an actual bug.

Susan

4.6.0, but the problem has already been happening in several versions.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,186 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you