Service Desk Request Type - Group within a Group?

[Dena Campasano]

We are on Jira Cloud.

Is it possible to set up a request type group and then have additional groups within it?

For example, we have a group for Business Applications.
We would like additional groups within Business Applications for the specific application the user needs assistance with.  There may be different forms for the application depending on the issue / error.
I don't want a group on the top level for the application, in an effort to keep our Service Desk front page clean and organized.

[Angélica Luz · Accepted solution]

Hello Dena,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to use subgroups on a request type group. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4247
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica