Is there a possibility for autmatic e-mail reports, with a list of unallocated and unresolved tickets.
I want that the Service Desk Agents get these mails for example two times a day or something like this.
Create a filter with what you want then get your Service Desk agents to subscribe to it.
Here's a link to setting up filters:
and here's a link to setting up subscription:
Small addition to this solution: Instead of getting your SD agents to subscribe on their own you can create a group including all of them and then subscribe this group to your filter. Everybody will be receiving only notification for tickets they are assigned to if you add 'assignee = currentUser()' to your JQL.
In the subscription view there should be selection for Recipients, Schedule and Interval. Time choices you mentioned is probably Schedule and Interval but there should be Recipient selection list just above it. By default it has 'Personal Subscription' selected but you should be able to select a group. You might want to share your filter with this group first.
Interesting. I don't see it. I've shared a filter with a group yet when I go to set a subscription all I see is: 2015-01-29 06_05_31-Filter Subscription.png
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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