Service Desk Report E-Mail to Agents

Is there a possibility for autmatic e-mail reports, with a list of unallocated and unresolved tickets.

I want that the Service Desk Agents get these mails for example two times a day or something like this.



3 answers

Hi Michael,

Create a filter with what you want then get your Service Desk agents to subscribe to it.

Here's a link to setting up filters:

and here's a link to setting up subscription:

Kind regards,


Small addition to this solution: Instead of getting your SD agents to subscribe on their own you can create a group including all of them and then subscribe this group to your filter. Everybody will be receiving only notification for tickets they are assigned to if you add 'assignee = currentUser()' to your JQL.

Hi RVal, How do subscribe the group to a filter? When I go in to subscribe on a filter it only gives me time choices and I'm an admin on our JIRA SD instance

In the subscription view there should be selection for Recipients, Schedule and Interval. Time choices you mentioned is probably Schedule and Interval but there should be Recipient selection list just above it. By default it has 'Personal Subscription' selected but you should be able to select a group. You might want to share your filter with this group first.


This is illustration to my comment above on where to select group for filter subscription

Interesting. I don't see it. I've shared a filter with a group yet when I go to set a subscription all I see is: 2015-01-29 06_05_31-Filter Subscription.png

Are you sure you logged in with user having JIRA Administrator privileges. Please check User Management -> Global Permissions. I see the same view as you when I logged in with user lacking administrator rights.

Yes. I'm in the jira-administrators group which is assigned to JIRA System Administrators and JIRA Administrators under the Global Permissions.

You might want also check 'Manage Group Filter Subscriptions' permission on the same page. That is probably what missing in your case.

Thanks RVal. Somehow I'd been removed from jira-developers which is assigned to Manage Group Filter Subscriptions. Added myself back and I can see it now.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

44 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot