We are planning to setup service desk project for customers. The ticketing system fields are same for all customers.
What are the recommended approaches?
1. Create seperate Service Desk Project for each customer
2. Create one Service Desk Project and add customers and organizations
if we create seperate Service Desk Project for each customer can we create a template and duplicate it?
I think it also depends on how your agents are organized. If all the agents can take car of all customers, then I don't see why you should create one project per customer.
Even if all your agents cannot take care of all your customers, you can create queues based on the domain of the customer email (like one queue per customer) so your agents can pick in the queue they want. Nice video about creating queues or the documentation is here.
Nope you can't duplicate JIRA Service Desk project i just found this : https://jira.atlassian.com/browse/JSDSERVER-191
I hope it helps!
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs