I know how to add Priority field to SD requests. I would like to know if there is a way to make Priority names different than in JIRA, i.e. have some kind of aliases for values.
For example, I would like priority value 'Highest' to appear as 'Important feature' or some other name, but to still map to 'Highest' in JIRA.
Is this possible? If not, what would be most appropriate workaround?
You could use a custom field "customer priority" in SD and change your "internal priority" based on the taken value of "customer priority" within the create transition of your SD.
ScriptRunner could help here with conditional post functions.
Would not be much work and it's not that complicated.
Set field value to constant or groovy expression is another way.
Set IP priority X if condition Y is met.
Hope this could help.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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