I know how to add Priority field to SD requests. I would like to know if there is a way to make Priority names different than in JIRA, i.e. have some kind of aliases for values.
For example, I would like priority value 'Highest' to appear as 'Important feature' or some other name, but to still map to 'Highest' in JIRA.
Is this possible? If not, what would be most appropriate workaround?
You could use a custom field "customer priority" in SD and change your "internal priority" based on the taken value of "customer priority" within the create transition of your SD.
ScriptRunner could help here with conditional post functions.
Would not be much work and it's not that complicated.
Set field value to constant or groovy expression is another way.
Set IP priority X if condition Y is met.
Hope this could help.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs