Service Desk Outgoing E-Mails with Corporate Identity


is there a possibility to implement our corporate identity in outgoing e-mails from JIRA Service Desk?



Kind regards


3 answers

Presuming you are using the Server version, JIRA uses Velocity (.vm) files to package up what gets included in those emails. I assume JIRA Service Desk does the same.


nope it's hardcoded for JSD 2+

Well, that's good to know. Even if not the answer I'd expected or the one Michael had wanted!

Well, thanks for your answers, yes we are using the serve version. It's a little pity for the usage from ServiceDesk with external customers. I think it would be a nice feature for future.

You can edit (with winrar) the plugin and change some file to do that


In folder > servicedesk > notifications > *.soy

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

138 views 1 4
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you