Service Desk Outgoing E-Mails with Corporate Identity

Hello,

is there a possibility to implement our corporate identity in outgoing e-mails from JIRA Service Desk?

 

Thanks.

Kind regards

Michael

3 answers

Presuming you are using the Server version, JIRA uses Velocity (.vm) files to package up what gets included in those emails. I assume JIRA Service Desk does the same.

 

nope it's hardcoded for JSD 2+

Well, that's good to know. Even if not the answer I'd expected or the one Michael had wanted!

Well, thanks for your answers, yes we are using the serve version. It's a little pity for the usage from ServiceDesk with external customers. I think it would be a nice feature for future.

You can edit (with winrar) the plugin and change some file to do that

 

In folder > servicedesk > notifications > *.soy

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 8 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

30 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot