Service Desk Outgoing E-Mails with Corporate Identity

Hello,

is there a possibility to implement our corporate identity in outgoing e-mails from JIRA Service Desk?

 

Thanks.

Kind regards

Michael

3 answers

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Presuming you are using the Server version, JIRA uses Velocity (.vm) files to package up what gets included in those emails. I assume JIRA Service Desk does the same.

 

nope it's hardcoded for JSD 2+

Well, that's good to know. Even if not the answer I'd expected or the one Michael had wanted!

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Well, thanks for your answers, yes we are using the serve version. It's a little pity for the usage from ServiceDesk with external customers. I think it would be a nice feature for future.

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You can edit (with winrar) the plugin and change some file to do that

 

In folder > servicedesk > notifications > *.soy

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