Service Desk Outgoing E-Mails with Corporate Identity

Hello,

is there a possibility to implement our corporate identity in outgoing e-mails from JIRA Service Desk?

 

Thanks.

Kind regards

Michael

3 answers

Presuming you are using the Server version, JIRA uses Velocity (.vm) files to package up what gets included in those emails. I assume JIRA Service Desk does the same.

 

nope it's hardcoded for JSD 2+

Well, that's good to know. Even if not the answer I'd expected or the one Michael had wanted!

Well, thanks for your answers, yes we are using the serve version. It's a little pity for the usage from ServiceDesk with external customers. I think it would be a nice feature for future.

You can edit (with winrar) the plugin and change some file to do that

 

In folder > servicedesk > notifications > *.soy

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

384 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you