We have a central Jira project for development of our product. We also had separate Jira projects for each of our customers.
We wish to retire the stand-alone customer facing Jira projects and replace them each with Service Desk Projects. This gives us ability to let multiple folks at customer sites and other Service Desk benefits. As required, we would clone customer requests into the central Jira project to parcel out the work to developers.
As we have multiple customers, we would create a separate Service Desk project for each customer.
We would like to control customer user access to request types in the portal. There is the Groups feature, which aggregates request types in the portal, but is there a way to filter that by user such that some of a customer's users would see Group 1, others would see Group 2, yet others would see Groups 1 and 2?
In Jira Service Desk you can't define which request types are visible for whom. Everything is for all. But you can do it using our app Extension for Jira Service Desk. You can define which request type is visible for which Jira groups. You can do it the same with fields, options, SLAs. This app includes a lot of smaller and bigger features. I really reccomend you to get a trial version and check what you can achieve with our app :) In case of any questions, please ask me.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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