One major annoyance I'm having is the inability for managers to not take agent seats for service desk. I just want managers to have access to service desk reports, they will not be servicing tickets, just confirming SLAs are being met (and the various other reports visible).
With the relatively high price per seat for Service Desk this is a bit rough... any ideas? Is Atlassian looking to address this?
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
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