One major annoyance I'm having is the inability for managers to not take agent seats for service desk. I just want managers to have access to service desk reports, they will not be servicing tickets, just confirming SLAs are being met (and the various other reports visible).
With the relatively high price per seat for Service Desk this is a bit rough... any ideas? Is Atlassian looking to address this?
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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