Service Desk Management Requires Agents

One major annoyance I'm having is the inability for managers to not take agent seats for service desk. I just want managers to have access to service desk reports, they will not be servicing tickets, just confirming SLAs are being met (and the various other reports visible).

 

With the relatively high price per seat for Service Desk this is a bit rough... any ideas? Is Atlassian looking to address this?

2 answers

1 vote
Pedro Cora Atlassian Team Jan 16, 2015

Hi William,

Currently this is not possible but I've just filed this at https://jira.atlassian.com/browse/JSD-1369 for you.

Add yourself as watcher to get updates on it's progress.

-- Pedro

Thanks Pedro.

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