It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk: Import customers from Active Directory

Hi,

We are switching over to JIRA Service Desk for our companys internal users.

Instead of the users having to "sign up" as customers, we would like to add all users from our Active Directory as customers in our Service Desk.

The User Directories under User Management seem to be for JIRA users only, not customers.

Is there any functionality that would allow me to do this, instead of each "customer" having to sign up?

4 answers

Interested in this as well, as have a similar situation

I am interested as well, especially when we are about to implement JIRA Service Desk for the first time. 

You can grant the "SERVICE DESK CUSTOMERS" Role to a group from your Active Directory, this way no signup is needed

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,420 views 5 14
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you