We are switching over to JIRA Service Desk for our companys internal users.
Instead of the users having to "sign up" as customers, we would like to add all users from our Active Directory as customers in our Service Desk.
The User Directories under User Management seem to be for JIRA users only, not customers.
Is there any functionality that would allow me to do this, instead of each "customer" having to sign up?
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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