Service Desk: Import customers from Active Directory

Hi,

We are switching over to JIRA Service Desk for our companys internal users.

Instead of the users having to "sign up" as customers, we would like to add all users from our Active Directory as customers in our Service Desk.

The User Directories under User Management seem to be for JIRA users only, not customers.

Is there any functionality that would allow me to do this, instead of each "customer" having to sign up?

4 answers

Interested in this as well, as have a similar situation

I am interested as well, especially when we are about to implement JIRA Service Desk for the first time. 

You can grant the "SERVICE DESK CUSTOMERS" Role to a group from your Active Directory, this way no signup is needed

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

590 views 2 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot