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Service Desk: Email text and behavior for new accounts

Good Day,

We are running the latest Service desk

Where do I change the text in a mail sent to clients when they email our service desk for the first time? I want to change this: “We've received your request and a Service Request portal account has been created for you.
To complete your request you'll need to first activate your account.”


Kind Regards,


1 answer


Did you allready find out? I want to change this to, but cannot find this option.

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