Service Desk. Do you need user licences for everyone or just the Helpdesk staff?

We are interested in Service Desk but we are unsure if we need to get licenses for everyone in the company or just for the helpdesk staff. Please can someone clarify. Thanks

2 answers

1 accepted

0 votes
Accepted answer

At the moment, you need a user licence for each active user.

Atlassian are looking at something like "agent based licencing" (i.e. the helpdesk staff only), but I don't know what shape this might take or exactly when it'll be announced.

Thanks for the answer. Cheers

That kind of kills it when you are running a school with 2000 pupils and only 5 IT staff. We would need to licence 2005 users.

Yes. You will. For now. It is going to change soon.

Can we see this on your roadmap / issue list? I'd like to vote it up and follow progress. Thanks.

Not my roadmap - I'm not Atlassian! I'll ask my contact though, he might know.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 15, 2019 in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

176 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you