We are interested in Service Desk but we are unsure if we need to get licenses for everyone in the company or just for the helpdesk staff. Please can someone clarify. Thanks
At the moment, you need a user licence for each active user.
Atlassian are looking at something like "agent based licencing" (i.e. the helpdesk staff only), but I don't know what shape this might take or exactly when it'll be announced.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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