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Service Desk Customers unable to view the request logged

One of the Service Desk Customers has logged a few request to a Jira Service Desk Portal,  however they cannot see the request detail next to their profile when accessing the Service Desk Portal. 

Please could anyone provide suggestions or guidance.

 

1 answer

0 votes
Jack Community Leader Sep 30, 2019

so did they actually open via the portal or did an agent open for them? Check to ensure that they are the reporter and that the Customer Request Type is set.

Hi Jack,

Yes, the Customer did open via the portal to check their request, and they are the reporter. Please could you advise how is the Customer Request Type is set, so i can investigate.

Please could you advise how is the Customer Request Type is set?

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