Service Desk Customer invite problem


I would like to invite a customer to JIRA Service Desk but I got the following error message: "Could not invite some customers", "User not found ''."

I should mention that I've sent an invite last week Thursday but the customer didn't get any email so I decided I send the invite again, unfortunately without much success. 

Would be very good if that customer can use the service desk.

What can be the problem and how can I solve it?

4 answers

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Hi Ramóna, 

Once you invite a user to JSD, the user is already added into the customers' list. To invite him/her again you must proceed as follows:

  1. Visit Cog Icon > User Management
  2. Right next to 'Active Users' dropdown, select 'Service Desk Customers'
  3. Deactivate this user and wait a few minutes
  4. Go back to your JSD and invite this customer again

This should do the trick. smile

Hope this helps!


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Hello Elisa,


Thank you for your answer!

Unfortunately I've tried but that customer is dissappeared, it means I cannot see under the "usermanagement".





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Hello again,


the problem is solved, thank you for you help!

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I am running the server version fo service desk and I do cannot find the Service Desk customers under the user management page.  Is there somewhere else that I can find this list?


I have invited customers and there are no error messages shown, but there is also no email sent either.......


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