I would like to invite a customer to JIRA Service Desk but I got the following error message: "Could not invite some customers", "User not found ''."
I should mention that I've sent an invite last week Thursday but the customer didn't get any email so I decided I send the invite again, unfortunately without much success.
Would be very good if that customer can use the service desk.
What can be the problem and how can I solve it?
Once you invite a user to JSD, the user is already added into the customers' list. To invite him/her again you must proceed as follows:
This should do the trick.
Hope this helps!
I am running the server version fo service desk and I do cannot find the Service Desk customers under the user management page. Is there somewhere else that I can find this list?
I have invited customers and there are no error messages shown, but there is also no email sent either.......
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events