Service Desk Customer access to JIRA and Confluence

Can company personel without any JIRA accounts access Confluence KB and JIRA Service Desk cloud solutions, if the company have a JIRA licens?

1 answer

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Answer accepted

Dear Per Hjort,

It is indeed possible to make your Confluence Knowledge Base publicy accessible.

https://confluence.atlassian.com/doc/use-confluence-as-a-knowledge-base-218275154.html

You can combine this with Jira Service Desk.

You cannot however make your JIRA Service Desk Cloud publicy accessible.

There is a feature request open for this;

https://jira.atlassian.com/browse/JSDSERVER-1030

Friendly Regards,

Jeremy Mooiman

www.prepend.nl

Hi and thanks for your swift answer Jeremy!

However I cannot see any any information on how to make Confluence accessible without license. What have I missed?

Kind regards,

Per

Jeremy Atlassian Community Champion Sep 05, 2017

Dear Per,

Users will not need a license to acces Confluence as a knowledge base, because the space in question will be made public.

You will have to create a Knowledge Base, and make it public for everyone to see.

https://confluence.atlassian.com/doc/make-a-space-public-829076202.html

I see. Many thanks!!!

Cheers,
Per

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