Service Desk Customer access to JIRA and Confluence

Can company personel without any JIRA accounts access Confluence KB and JIRA Service Desk cloud solutions, if the company have a JIRA licens?

1 answer

1 accepted

Dear Per Hjort,

It is indeed possible to make your Confluence Knowledge Base publicy accessible.

https://confluence.atlassian.com/doc/use-confluence-as-a-knowledge-base-218275154.html

You can combine this with Jira Service Desk.

You cannot however make your JIRA Service Desk Cloud publicy accessible.

There is a feature request open for this;

https://jira.atlassian.com/browse/JSDSERVER-1030

Friendly Regards,

Jeremy Mooiman

www.prepend.nl

Hi and thanks for your swift answer Jeremy!

However I cannot see any any information on how to make Confluence accessible without license. What have I missed?

Kind regards,

Per

Jeremy Mooiman Community Champion Sep 05, 2017

Dear Per,

Users will not need a license to acces Confluence as a knowledge base, because the space in question will be made public.

You will have to create a Knowledge Base, and make it public for everyone to see.

https://confluence.atlassian.com/doc/make-a-space-public-829076202.html

I see. Many thanks!!!

Cheers,
Per

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,239 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you