Dear Per Hjort,
It is indeed possible to make your Confluence Knowledge Base publicy accessible.
You can combine this with Jira Service Desk.
You cannot however make your JIRA Service Desk Cloud publicy accessible.
There is a feature request open for this;
Users will not need a license to acces Confluence as a knowledge base, because the space in question will be made public.
You will have to create a Knowledge Base, and make it public for everyone to see.
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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