Dear Per Hjort,
It is indeed possible to make your Confluence Knowledge Base publicy accessible.
You can combine this with Jira Service Desk.
You cannot however make your JIRA Service Desk Cloud publicy accessible.
There is a feature request open for this;
Users will not need a license to acces Confluence as a knowledge base, because the space in question will be made public.
You will have to create a Knowledge Base, and make it public for everyone to see.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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